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Customer Service Level Agreement
Please contact Nexus using one of the contact methods below, outside of office hours please email us at info@nxds.com. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

Complaints Procedure
Customer service is a top priority at Nexus. If you are unhappy with the service you have received or have any other reason to make a complaint, please contact us on 0141 370 3242, email us at complaints@nxds.com or write to us at the address below providing as many details as possible about your issue.

Service Manager
Nexus Data Systems
Nexus House
Wilson Business Park
1 Queen Elizabeth Ave
Hillington Park
Glasgow G52 4NQ.
Tel: 0141 370 3242
Email: complaints@nxds.com

We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here:

Report Abuse
If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at abuse@nxds.com or on 0141 370 3242 with as much detail about the abuse. We will investigate your complaint immediately.

Click here to view our Terms & Conditions.