If you try to access your website after you have uploaded your site but see only an index listing, the most likely reason is that you are mising an index page. If your index page is not named index.htm/html/shtml/php/etc. or default.htm/html/etc. then the site will show an index listing of your files in the public_html folder by default.
If you have uploaded an index page, it may have been uploaded outside of the public_html file. Moving the index file into the public_html file should solve this problem straight away.
If you are unsure of why your website is not showing correctly, please contact our support team.
- 3 Users Found This Useful
Related Articles
Troubleshooting - not receiving email
If you are able to receive emails but are having trouble sending, the following steps should be...
Troubleshooting - can't see website
If your hosting account has recently been set up or you have recently transferred your hosting to...
Troubleshooting - changes to website not visible
If you have made changes to your site but these changes are not showing immediately, the most...
Troubleshooting - holding page still visible after uploading site
If you have uploaded your website to the server but are still seeing the BigNames holding page,...
Troubleshooting - website, email and ftp are not working
If all of your services suddenly stop working there are a couple of possible reasons: 1. No...
